Lyndon Township ISP Transition FAQs

General

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In 2018 while constructing its network, Lyndon Township entered a 5-year contract with MEC (Midwest Energy and Communications), an internet service provider (ISP), to provide internet services to residents of the Township. The 5-year term of the contract was designed to provide Township residents with internet service during an initial term and short enough in duration so that the Township could reevaluate the service and options available at the end of the initial term.Selecting an ISP involves careful consideration of many factors to ensure reliable and efficient internet connectivity.  Fortunately, we have the benefit of the last five years of experience to inform our decision-making process.  These are three of the most important elements to be considered not in any particular order of significance:

  • Competitive pricing
  • Service reliability
  • Customer service

During its review, evaluation  and consideration of ISP candidates, the Lyndon Township Broadband Oversight Committee requested and received a competitive proposal from another ISP, named ACD.NET

After careful research and evaluation, the Oversight Committee and Lyndon Township determined that ACD.NET will provide the most benefit to the residents of Lyndon Township. 

Our new ISP is ACD.NET.  Their home offices are in East Lansing, MI. 

…..  Advanced Communications & Data is a Michigan based telecommunication service provider that operates networks and provides the best communication services. Fiber, Broadband, Telephone, and more services derived from our own network and systems. We focus all of our energies on improving our systems and infrastructure, and our ability to provide you with reliable and fast service. We are experts in communication technologies. 

 

Yes, it will be an online registration.  The terms amd conditions of the Customer Agreement will be very similar to what you currently  have.  One difference  is that your contract will be  with the township instead of our ISP. 

Services and Pricing

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All internet service options will remain in  place 

  • 100Mbs 
  • 250Mbs
  • 1 Gbs

Telephone service, Managed Wifi service, Static IP and  seasonal rates will also be available.

The Protect IQ and Experience IQ features are  being being investigated.

Competitive pricing  is one of the key elements in evaluating services for the township. 

The agreement with ACD.NET will allow us to continue services at  current rates.   

MEC’s proposed contract extension provisions would have required a significant price increase to all residents. 

In our five-year experience with broadband services, we have emphasized continuous improvement in network performance, reliability and availability.   The most recent addition to our network was a second or redundant connection to help ensure continuous service to the township.

ACD feels that providing redundancy in the network model is their responsibility as part of being our service provider and this is included in their pricing model.  In addition to redundancy, they will also provide load balancing or sharing network traffic between the connections which will promote enhanced network performance.

Yes.

You will need to go through the process of “porting”  your telephone number to the new phone service.  This is the same process you would have  completed when you signed up for your current telephone service.  It is easy to do and can be done over the phone.

Yes.

When you setup  a billing account with ACD, you will be able to select your billing options.

Yes.

Your existing email acount(s) and software will function exactlly the same.

There should be no changes in your Wifi Settings. 

If you are using the Managed WiFI Service, ACD may install a more robust WiFI device.  This will allow better management and support of the WiFi service.  You will be contacted if this installation is required. 

Transition

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The transition for the entire township will happen between the months of  January and June.

The first stages of the transition will focus on preparing central hardware and software configurations for the transition. 

This will be followed by user migrations. 

The migraton of users will be carried out in the late night early morning  hours of the weekends. A number of users will be migrated at one time.  You will be contacted regarding the scheduling of your migration.

The length of the migration will be similar in duration to a normal maintenance window. It should last no more  than a few hours.  You  will lose connectivity during that  period. 

At this time we are not expecting  that  any equipment in your home will need to replaced. 
All of this equipment is owned by the township not MEC. 

Customer support is critical to network support and user satisfaction.  

ACD has a mature and full featured support operation. 

  • 24/7/365
    Our technicians are here 24/7/365 and are able to rapidly answer any questions, diagnose, debug, or fix any issues you may be having
  • Experts Are One Call Away
    Our technicians are here 24/7/365 and are able to rapidly answer any questions, diagnose, debug, or fix any issues you may be having
  • Minimum Hold Times

We answer all calls promptly. Our staff is expertly trained which means little to no hold times waiting for your issues to be resolved.

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